TERRES Métisses: a DMC in Réunion, expert of the Réunion destination
Choosing TERRES Métisses means working with an expert local team, deeply rooted in the Terres de Métissage destination, and benefiting from reliable, innovative and responsible DMC services.
We put our in-depth local knowledge, our commitment to quality and our long-term responsibility at the service of your projects, to create high-value experiences that match your clients’ expectations.
Terres Métisses is a story written together, day after day.
The agency in a few key dates
2017
The birth of a committed local destination management company
The creation of TERRES Métisses, a local receptive agency in Réunion, with a clear ambition: to offer an authentic, immersive and multicultural discovery of the island.
From the outset, the agency has relied on an expert local team and a solid network of partners aligned with the expectations of tour operators and travel agencies.
2018
Qualité Tourisme Île de La Réunion certification
We were awarded the Qualité Tourisme Île de La Réunion label, an official recognition of our standards in terms of service, quality and reliability.
This distinction reinforces our positioning as a DMC in Réunion, guaranteeing carefully selected services and a customer experience managed from end to end.
2021
Strengthening our welcome at Roland Garros airport
With a focus on operational excellence, we opened a welcome desk at Roland Garros Airport.
Smooth transfers, personalised welcome, optimised coordination: the quality of the experience begins before you even leave the terminal.
2023
Structuring, growth and new DMC services
The agency experienced significant growth and strengthened its organisation, with a team expanded to 17 employees. The creation of a dedicated production department made it possible to structure and enrich our range of tailor-made trips.
At the same time, the launch of a concierge service dedicated to clients in hotels rounded out our offering, ensuring personalised support throughout the stay and a distinctive quality of experience.
2024
CSR commitment
In 2025, TERRES Métisses further integrated CSR into its strategy, with the goal of obtaining a label (by 2027). This approach strengthens our commitment to more ethical, responsible and sustainable tourism, in line with the sector’s current challenges.
Through this direction, TERRES Métisses asserts its role as a committed DMC in Réunion, able to support tourism professionals in designing responsible programmes, rooted in the local area and full of meaning.
Our values – The soul of our experiences in Réunion
At the heart of our approach lies a strong conviction: to offer an authentic experience in Réunion, true to the identity of a multicultural and deeply human destination.
As a receptive agency in Réunion, we design programmes rooted in the reality of the local area, driven by a passionate and committed team. Our values shape every one of our projects and guarantee tourism professionals consistent, responsible and distinctive services.
Réunion is not a destination to be « consumed ». It is a living, complex, surprising island: with its own character, its Creole soul, its people. We build our programmes around what is most genuine about the island: guides who are from here, kitchens that have cooked Creole for three generations, encounters found in no catalogue. The aim is not to show Réunion, but to make it felt.
Authenticity
Réunion is fragile. Its forests, its cirques, its coastlines, its culture — all of it can be damaged if tourism is not thought through with care. We steer towards responsible practices. We work with partners who share these standards. Our wish to obtain a label would formalise a commitment that existed long before.
Respect
Kindness, for us, is reliability put into practice. Transparency is at the heart of our relationship with our partners and our team alike. We place well-being, attentive listening and satisfaction at the centre of our organisation. This constant care strengthens the quality of the experience we build alongside our clients.
Kindness
More than 90 % of our suppliers are from Réunion. This is not a marketing line: it is a founding choice that we renew with every programme. Working locally means serving the destination better and contributing to a tourism economy that benefits those who keep the island alive day after day. It is also part of our role as a DMC.
Commitment
A shared vision of the destination
These values embody the soul of our experiences in Réunion: human, responsible and deeply rooted in Creole culture.
For tourism professionals, we are far more than a supplier: a committed partner, able to elevate a multicultural destination through immersive, coherent and meaningful programmes.
The team
In love with Réunion
Management
FIT Manager
FIT Department
Groups Department
Airport Welcome
Our commitments to a sustainable destination in Réunion
A structured and concrete CSR approach
In 2024, we formalised our commitment through a CSR (Corporate Social Responsibility) approach. This step brought to light a truth we already knew: our teams work every day for ethical and responsible tourism, long before this approach was made official.
Like our story, our commitment is written together, day after day.
Every trip counts. Here is how we act.
🌿 Protecting Réunion
The island entrusts us with its landscapes, its ecosystems and its culture. We take this responsibility seriously — which starts with reducing our own footprint before lecturing others.
- Paperless travel diaries → -90 % printing in 2025
- Eco-designed tours with soft mobility
- An ethical traveller’s charter given to every client
- Active reduction of waste and plastic, extended to our partners
🤝 Supporting the local economy
Every euro spent here should benefit the people of Réunion. Not out of obligation — out of conviction. Guides, artisans, producers, accommodation providers, transport operators, restaurateurs: our partners are at the heart of every stay, chosen and supported for what they truly bring to the destination.
- 90 % local partners, selected and supported
- Ongoing training of our teams on responsible tourism issues
- Next goal: obtaining a label that matches our values
🌺 Experiencing Réunion from within
No window-dressing tourism. We design immersive trips, co-created with our partners and tailored to each traveller — to leave a human footprint, not a carbon one.
- Workshops, shared meals and encounters with locals
- Personalised support from A to Z
- Tours designed with those who know and love the island
Terres Métisses: your partner for sustainable tourism
If you are looking for a DMC partner in Réunion able to design responsible programmes, consistent with your own CSR commitments or meaningful for your clients, we are ready to talk.